i have just called them to try and find out what it would cost to put my wife with 15 years NCB onto the golf so she can drive it when i take her car away fishing.

SOOO i call there offices and go through all that PRESS 1 for existing clients bla bla bla only to be told  WE ARE NOW CLOSED by some machine FAIR ENOUGH

However if i dial the same number and press option 4 then i get to talk to a nice lady willing to take my money and flog me a new insurance but cant do squat for what i asked!!!!!!

SO let me get this in order here

You guys are willing to talk to people up to 19:00 hrs and take there bloody money and the likes of me WHO HAVE PAID ALL OF MY INSURANCE can get stuffed and wait for a decent hour to help me

Now is that looking after existing clients or sitting on a phone helping NEW ONES???? 

RANT!!!!!

Andy 

I know how you feel andy, I have my insurance with them and had the same problem before.

Surely they are all hooked up to the same system so they prob could help if they wanted to.

Ceri

Hi,

If you would like a call back to discuss what you're wishing to do i can arrange it no problem, i'll just need your client ref and when you would like the call.

It's only the quotes section that are open til 7pm our service team are open 9 till 5.30 mon to friday and 9 till 4 on a saturday.

Dan.

 We're all work with the same system but are trained in the sections we work for so i could not take service calls as my training has been quotes etc.

If there is ever a time when you or anybody on this forum that has a policy with us needs help please remember i'm on here and check daily so i will always be able to help in whatever way i can, Or there is our website which has F.A.Q on there as well.

Dan.

 My 2p.

Sorry Dan - Different gripe from me but its all good feedback, and seeing as youve popped you head up....

I was insured with Flux for 2 years, excellent service, great rates, very efficient, just a general alround good experience and I recommended you guys on that basis.

I was paying a farily reasonable  £480 for a MkV Gti 200ps, up until it was sold for an AUDI S3 (8P-57 Plate).

The underwriter wouldnt cover the S3 so a new quote was prepared, £950 WTF !!!!!

Anyway, I ran my details through Confused.com and 23 out of the 25 quotes I received were cheaper than Flux!!. I got back on the phone to you guys and was told `thats the best we do mate, like it or lump it`.

I ended up paying £420 (inc insurance/protection etc). Real shame as I was prepared to pay a little bit MORE to stay with Flux because of the good experience I had but not an extra £430 !

Amazed a specialist Insurance agent were eclipsed by 23 faceless main stream insureres.

End of moan.

Cheers

Paul

So you are basically saying you receive little training that can only allow you to cope with one aspect of the job? Surely that is extremely inefficient. I would have thought common sense can get you through sorting most if not all of it out - it's hardly rocket science is it?

 Fair point i supose mate.

Glad to know there is someone on here if i cant get through to flux.

Ceri

 Hi Paul,

Thanks for the feedback.

You certainly should not of been given that attitude so i apologise. As a broker there is only so much we can do to get the insurers to do to meet rates, It could be possible there was a high theft rate in the area of the new car etc so they were unwilling to go lower to match or beat others.

Dan.

It means that we're able to give a more accurate and detailed service to customers. Giving them detailed information not guess work.

Dan.

 your closing times are mad you are open the exact times i work and close the exact time i finish how are working people meant ot get a quote off you..... internet is not an option as its having an engine transplant so i need to go through all details

but yet you close working hours and i work 7 days a week this is the factor that will probably make me have to try another company even thought been reccomended to yourselfs

Can you not just call on your lunch break?

 i get half hour there is no way on gods earth they will quote in under that time and me be able to eat

Its worth the hassle mate.

Flux couldnt do anything for me this year but previous 2 they were very good. Not just price, but service. I had some problems with a car change which meant changing cover notes 3 times in 2 weeks and sending copies to the VW dealers etc etc.... Anyway it wasnt a problem to them and I was only charged one admin fee.

Good service is rare thing these days especially when it comes to insurance, and priceless in a claim situation.!!

Good luck.

Cheers

Paul

i managed to get in touch with another company who are sending me some details of there quote so will just have to see they seemed fine with my car going from a 1.4 to 1.8 gti t engine which is the main issue i need is one that wont turn round and say nope sorry wont insure that now then ive wasted money  

MK5GTI-PA:

Its worth the hassle mate.

Flux couldnt do anything for me this year but previous 2 they were very good. Not just price, but service. I had some problems with a car change which meant changing cover notes 3 times in 2 weeks and sending copies to the VW dealers etc etc.... Anyway it wasnt a problem to them and I was only charged one admin fee.

Good service is rare thing these days especially when it comes to insurance, and priceless in a claim situation.!!

Good luck.

Cheers

Paul

i too have heard other great things but not once i have spoken to an insurance that has taken less then 30 mins to sort they want dates of everything and i cannot take all that into work so i may have to sacrifice it even tho as u say how happy people are

 Biggest problem I found with flux (apart from the shoot business hours) is the mountain of paper work and forms you have to fill in and photo copy. No wonder these guys are cheap, other wise no one would bother with them at all IMO.

Andy

basscrazy:

 your closing times are mad you are open the exact times i work and close the exact time i finish how are working people meant ot get a quote off you..... internet is not an option as its having an engine transplant so i need to go through all details

 

but yet you close working hours and i work 7 days a week this is the factor that will probably make me have to try another company even thought been reccomended to yourselfs

We're open for quotes monday to friday 9 till 7 and then saturdays 9 till 4.

If you require a call back when you're on your lunch by all means pm me and i'll arrange it for you.

Dan.

 a call back wont help i have a half hour lunch and the hours you just stated are what i work so i dont really have an option

 can i do a quote through yourself if i give you all details on absolutley everything all dated etc? i should be able to provide everything i could on a phone and an online quote doesnt cover what i need to find out?

 Hi,

Yes we could do a quote for you that way. If the price was good for you we would need to contact you to go through the details etc.

Just PM me all your details and if i need any more i'll let you know.

Dan.

 pm sent cheers

 Thanks for the pm.

Dan.

 well i tried to ring you and really regretted it im hoping it gets sorted i rang and asked for dan and the lass was possibly the rudest person i have ever spoke to (and i deal with elderly people on the phone and they can be rude) she said we have over 500 staff do you expect me to go round asking everyone!!!

So far not so good lets hope the price is better

 I apologise if you were offended when you called. Prehaps you can let me have the number you called in on and when and i can trace the call.

Dan.