Say to them you didn't ask for it, you didnt want it, and they did so without your permission, and demand they pay for the car to be re-mapped back

C**ts... I hate stealers sometimes...
Well no, most of the time!

 Bloody stealers !!!!!!

 they said i should of told them it had been chipped,i told them they don't need to do a update for a mot..looks like am in for a long argument with them

maxitrol:

took my golf in to Lookers for a mot..when i collected the car,they said they have done a software update on the car..told them my car had been remapped & your update will have took it of..Lookers said they have to do the update or they are liable if any thing happens

Are you sure it would have removed your remap?  Do you know what the update was for?  Unless the mapping was changed with the update (the mapping is seperate in the ECU IIRC) then I doubt it has removed your remap.

Can you not get the guys who did the remap to confirm its still there?

 Compensation i reckon. Have you got a reciept for the remap you had? Fight it out mate.

 spoke thier mechanic but he wasn't sure..told me to get it on the rolling road to check..got it booked in on monday then i will know for sure-chipped uk things it might have,got a agent of chipped uk to check it in the new year

 who did the map? some places offer to put it on again for free if for some reason the map is lost, such as ecu burnt out and new one fitted etc, to me, this falls under that sort of circumstance

Surely you can tell if the map's not there, you'll have 40bhp less?

 yeah i have a reciept when the map was done..the car does feel slower but that might be down to me just been used to it thou

The map will still be there, you just need to switch it back over with VAG-COM - I could do that with Revo anyway... some others, who knows?

If your map was by Custom Code, then I believe they will re-map it for you FOC. 

Whatever possessed the dealer to touch part of your car that you hadn't given them permission to work on!? 

Wigster. 

to be fair yes they should of asked you

vw say we shouldnt reflash ecu's that have been mapped from an outside source as it run's the risk of killing the ecu

so your lucky it didnt kill it for a start

the only thing in there defence is alot of the workshop campaigns are not told to the customer they just get done when the car comes into the workshop without the customer knowing

vw class this as a pro-active repair to prevent future issue's

instead of it being a re-active repair to fix something that has already faulted

 Still they should always ask the question - has your car had a remap..because we have some updates that we could do FOC.

Stevee:

 Still they should always ask the question - has your car had a remap..because we have some updates that we could do FOC.

thats in my first line yes they should of asked

Most manufacturers flash the latest software versions when it's in for a service. Have done for years

This argument has been had before on here with no real definative answer. The customer can blame the dealer for doing something the manufactuer stipulates as necessary, and the dealer can blame the customer for not telling them about a remap (plenty choose not to mention it for a reason...)

If you don't make a point of telling the dealer, how are they supposed to know?  

bazking69:

Most manufacturers flash the latest software versions when it's in for a service. Have done for years

This argument has been had before on here with no real definative answer. The customer can blame the dealer for doing something the manufactuer stipulates as necessary, and the dealer can blame the customer for not telling them about a remap (plenty choose not to mention it for a reason...)

If you don't make a point of telling the dealer, how are they supposed to know?  

vw says all recall work should be done whatever the reason the vehicle enters the workshop for

shoot and i agree with you but thats how vw and alot of other manufactures work

Chrisdut:

vw says all recall work should be done whatever the reason the vehicle enters the workshop for

shoot and i agree with you but thats how vw and alot of other manufactures work

Another good reason to use a specialist, not a dealer then... 

Wigster.

mr_wigster:

Chrisdut:

vw says all recall work should be done whatever the reason the vehicle enters the workshop for

shoot and i agree with you but thats how vw and alot of other manufactures work

Another good reason to use a specialist, not a dealer then... 

Wigster.

yeah cause then your car wont get the sometimes saftey sometimes not updates that it requires

top answer lol

you did tell themso they shouldnt of updated the engine ecu and thats where things are on yourside, hope you get it sorted tho buddy

sorry, if the car is BOUGHT OUTRIGHT, as in the OP owns it, VW and the dealer have absolutely ZERO grounds for doing something to the car the owner did not give permission for.

they can advise that if he doesn't take up the ecu update, it could well invalidate the warranty. however the decision still lies with the OWNER of the car.

mine asked me specifically if the car was remapped as they were going to reflash the ECU with the 24k6 update. I said no and so gave them ok for it.

That's how it should work!

Well interestingly enough I just had my Golf Mk5 GT TDI 140 MOT'd aswell.  They informed me that they had to update the software and made me sign a sheet to say that I was ok with that.  Which I was fine as I hadn't got it chipped or anything.  But it does sound like there is an update out for the GT TDI 140 ECU.

I was wondering afterwards that I should have asked what it fixed?  Maybe they dont know.  Then again I thought maybe its an ECU update that is programmed to create faults as now its outside its warrenty?  No that would be a good idea, program in an occasionaly warning light to earn a bit of money here or there.  Why not how would you know or be able to prove it?

fair play people think up some crap

The Lookers VW garage in the boro?

"worst dealer in history"

was in there 2 weeks ago and gave the salesman a lesson on the product he was trying to sell me

the dude didnt even know the bora and golf were essentially the same car

the same garage also sent me the wrong distance gearbox sensor even when given my chassis number

muppets

 BIT OF A UPDATE ON THIS..

spoke to the manager...he was very under standing.explained the situation & what had happend...he said they should of rang me first before the software update was done...told him it was going on the rolling road on monday to see if i have lost power

He said get a print out of the results and keep him informed about it

 had my car on the rolling road at motorscope today & the update vw did,has took the remap of & put my car back to standard mode..in the morning i will ring vw lookers to hear what they have to say about it

 see what they have to say? get em told they ARE paying for anoter map mate

its your car, theyve changed something without permission, if they ripped out your recaros and put in crap seats youd make em put recaros back in wouldnt you?

get em teld!!!

 no worries thier they will be paying to get the map put back on my car...i complained to the area manager of both branches.got apointment with him tomorrow at 10 oclk

 Definately try and get a new remap and compensation for the hassle.

I just like to add some input to this thread from the view of someone inside the motor trade. I agree fully with Chrisdut.

The reason the updates are carried out without customer contact is the issue is not a safety related issue so the customer doesn't need to be made aware of it being done.

The only time a customer would be contacted via post/phone is for a recall which relates to a issue that the manufacture is aware of that can affect the vehicles safety and needs to be rectified ASAP.

The software updates are normally brought about by feedback from the dealers worldwide on faulty parts and also complaints by customers which can cause issues with driveability. An update may improve that flat spot you may have noticed or the slight irregular idle maybe.

If you informed the dealer of your vehicle being remapped then yes they should of advised you first that it may remove the remap if they updated the ECU software.

You dealer sounds like from what you said that they will help you out as much as they can to resolve the issue.

But on the flip side VW UK may see fit if your car now suffers any engine or gearbox related issues they can refuse to fix them under warranty as you have modified the vehicle outside of its design specification.

I will say sometimes this is where the internet does more harm than it does good because you get a lot of people who seem to have all the answers in the world but actually know very little about how the motor trade and the warranty process's work spout forth with a lot of what is honestly a load of garbage which they preach as gospel

 i have been in the motor trade for over 20 years,i wouldn't just go ahead with work on a customers with out their consent.I can understand the point of the up dates on the ecu but the point being as you say

1.they knew it had been remapped

2.shouldn't do work on my car with out my consent

3.the car is a 54 plate & is out of warranty

maxitrol:

 i have been in the motor trade for over 20 years,i wouldn't just go ahead with work on a customers with out their consent.I can understand the point of the up dates on the ecu but the point being as you say

1.they knew it had been remapped

2.shouldn't do work on my car with out my consent

3.the car is a 54 plate & is out of warranty

I totally support this.  What planet are some people on, suggesting that dealerships can do whatever they like to your car in the name of safety!?  When my car goes into a garage, they will work on it how I say and they will do this to the letter - the car is never out of my sight.  They have NO RIGHT whatsoever, under any circumstances, to carry-out work on your car without your prior consent.  End of.  If the update is such a safety issue, you should be contacted in writing and asked to take your car in, just the same as a recall.

I hope you take them to the cleaners Mate - I would be livid. 

Wigster.

Maxitrol, read pretty much all the thread. i work for a vw dealer and wouldn't even THINK of doing work without a customers authority prior to it. if its a 54 plate and isn't covered under warranty then they should most deffo' asked for your auth'. Just give the Area Manager another example, If they found your handsfree kit was out of date and had things stored on it, would they just replace it without telling you first... btw get a serious map out of them :D

 well lived mate about this mate..i was going to get my cam belt done of them  in jan next year but not now unless they do it really really cheap

as i have said i hope you get this put back to the condition it was in before the update

at the end of it tho you will prob find the dealership will only pay for the map to be put back on as paid for previously and pay for the dyno to check it had been wiped and give you some vw goodwill

people saying take them to the cleaners need to get their own head out of their own bum hole and go live in america

people make mistakes and you'll prob find the receptionist never noted the fact it had been re-mapped or pasted the info on to the tech as i know 100% that it wouldnt of been done in our place if the info had been passed on

on a side note tho i bet all the people slagging dealers off would be up in arms if their cars where in warrenty and they had it mapped and the dealer said go screw yourselfwhen something goes wrong lol but hay the dealers will always be wrong i guess