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PayPal dispute


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#1 vwgtiking

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Posted 16 March 2016 - 08:31 PM

I bought a mk5 grill from a HK seller (didn't know that at the time) and they shipped it from Europe. Anyway it is faulty and communication was poor so I opened a PayPal dispute and now PayPal want me to send a massive parcel at my expense.

Is there anything I can do. I have asked for a 50% discount as it was fault but that was declined via PayPal.


#2 Imagewerx

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Posted 16 March 2016 - 08:57 PM

Take it up with eBay instead as they guarantee the transaction as well.The problem is most if not all eBay sales do state that the buyer will have to pay the return postage no matter what.



#3 Rubberduck1

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Posted 27 May 2016 - 08:20 AM

If you take it up with ebay, from time to time if you speak to one of their nice customer support agents (On live chat) they can send you a free post label, not sure however if theirs a parcel weight or size limit though either way if you have begun the request refund process on eBay and waited the pre set amount of time (10 days I think) with no responce from the seller you can get ebay involved and may be lucky enough to be sent via email a free post label


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